Post by victorgrant on Feb 2, 2018 10:16:09 GMT
Hello,
Took my G80 in for its' 7500 mile service. Valet pickup service not available from Wesley Chapel Genesis, a large Hyundai dealership 25 minutes away. No loaner offered when I got there and nothing else "luxury" car service offered either. Same as an Elantra owner. Asked for synthetic oil upgrade and paid $20, no problem there. Two hours later my car is ready, I pay up, take my keys and walk to my car. No wash job, no vacuum out. When I take my wife's Q5 in for service or my S550 in, the service dept. can't do enough for you and you get your car back washed, dried and vacuumed. Genesis, are you listening. If you want to compete, in the luxury car market then compete properly. The customer service experience is very important and you just blew it big time.
Thanks
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Took my G80 in for its' 7500 mile service. Valet pickup service not available from Wesley Chapel Genesis, a large Hyundai dealership 25 minutes away. No loaner offered when I got there and nothing else "luxury" car service offered either. Same as an Elantra owner. Asked for synthetic oil upgrade and paid $20, no problem there. Two hours later my car is ready, I pay up, take my keys and walk to my car. No wash job, no vacuum out. When I take my wife's Q5 in for service or my S550 in, the service dept. can't do enough for you and you get your car back washed, dried and vacuumed. Genesis, are you listening. If you want to compete, in the luxury car market then compete properly. The customer service experience is very important and you just blew it big time.
Thanks
For More Details:-
Website Promo Video
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